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wdbhg70000nbk-00 stuck in recovery mode

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wdbhg70000nbk-00 stuck in recovery mode   

Postby edkoch » Mon Nov 02, 2015 12:18 pm

I finally did an official firmware upgrade to the latest WD Live version...started getting memory errors a few days later...tried to flash back to 1.16.13 firmware (taken from here: http://support.wdc.com/KnowledgeBase/answer.aspx?ID=5860). Looked like the flash went through okay...rebooted and now it's stuck at a black screen with a red circle and the words "insert a usb drive with firmware to recover your wdtv"

I've done some google/forums searchs...tried holding in the reset button (nothing)...tried putting firmware files in the root of a usb stick (tried three different firmware versions and four different usb sticks formatted with fat32 - no joy).

Is there anything else I can do to get the WD box to read the usb sticks? Do the files need to be named something special etc.?
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Re: wdbhg70000nbk-00 stuck in recovery mode   

Postby wsherman » Tue Nov 03, 2015 9:10 am

In your firmware files, look at the "wdtvlivegen3.ver" file and make sure it has a higher number version number than your existing one. See here:
https://community.wd.com/t/where-can-i-download-old-firmware/83955/2

See here for instructions to perform a rollback:
https://community.wd.com/t/2-02-32-firmware-no-longer-allows-content/83987/2
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Re: wdbhg70000nbk-00 stuck in recovery mode   

Postby edkoch » Wed Nov 04, 2015 11:14 am

Thanks for the suggestions wsherman.

It doesn't look like these step are working either. :cry:

I'll tweak the version number a few more times and post back if there's any change.
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Re: wdbhg70000nbk-00 stuck in recovery mode   

Postby phundal » Thu Nov 12, 2015 3:18 pm

Hi - I just recently ran into the same problem with my WDTV Live 3rd gen (wdbhg70000nbk-12), trying to roll it back to 2.01.86 because of freezing. During rollback, the device froze, and that was it. It now reboots to the error screen described by the OP. I'll continue to work on this and see if there is a way to recover and post back.

I swear this might be a chip problem given the issues I'm experiencing (overheating, etc...) The only reason I question that, is that I have 2 of these devices, and both seem to exhibit similar issues issue. So frustrating!
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