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Unable To Turn My WD Live Box Back On...

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Unable To Turn My WD Live Box Back On...   

Postby TommyKat » Wed Jul 23, 2014 9:11 pm

After I've turned off my WD box, I'm unable to turn it back on the next morning without having to unplug and plug it back in. It appears after it has cooled down this is when the problem occurs. Any suggestions?
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Re: Unable To Turn My WD Live Box Back On...   

Postby tommykw_wd » Sun Jul 27, 2014 7:06 pm

Hi TommyKat, sorry to hear about the problems with the WD TV Live there.

Have you try changing the power adapter/data/LAN cable to determine if it is the bad cables or the drive faulty?

I've been surfing the Internet & came across a similar tough right here: http://community.wd.com/t5/WD-TV-Live-Live-Plus/Doesn-t-turn-on-Brand-new-upgraded-WD-TV-Live/m-p/94218

I hope you will find this information useful.

Good luck mate!
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Re: Unable To Turn My WD Live Box Back On...   

Postby TommyKat » Thu Jul 31, 2014 6:49 pm

@tommykw_wd
Thanks for responding. My unit started turning on again however, I've noticed other problems. I simply think my box is dying.
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Re: Unable To Turn My WD Live Box Back On...   

Postby mad_ady » Thu Jul 31, 2014 10:33 pm

I too thought my unit was dying - it would fail to boot most of the times, or freeze at different points during boot/DMAOSD navigation. In the end I traced the problem to the fact that I had connected wires to the internal serial port and when I disconnected them (and put the case back on) it began to act stable again. So, look for thermal issues or other changes.
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Re: Unable To Turn My WD Live Box Back On...   

Postby TommyKat » Sat Aug 09, 2014 3:06 pm

My box is running hotter than usual and, it tends to lose memory. Often times I have to reboot it. Maybe I'll take the lid off so it can run cooler.
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Re: Unable To Turn My WD Live Box Back On...   

Postby tommykw_wd » Tue Aug 12, 2014 3:02 pm

Hi TommyKat, for further assistance, I would strongly suggest you contact WD Support via web site at: http://support.wdc.com/contact
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